Did you know that there are 5 types of unconscious bias that can affect your hotline?

Most of us feel like we (and our compliance programs) are generally fair and impartial. However, bias creeps in to affect our judgement and decision-making process in ways in which we are unaware. This can show up in how we perceive a raised concern and how we react towards certain people or groups.

Unconscious bias commonly comes into play with regard to the Speak-Up process. These biases arise when 1) people think about reporting suspected misconduct; 2) how the concern is investigated and resolved; and 3) where there could be a perception of inequitable outcomes.

Have you seen any of these biases show up in your Speak Up process? Are there any that you would add to the list?

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